Shipping and Refund Policy

  1. Delivery Locations: We proudly serve retailers across 26 countries in Europe.

 

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland

 

 

  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

 

  1. Dispatch Origin: All orders are shipped from our warehouse in the Netherlands.
  2. Shipping Time: Our standard delivery time is 5-7 business days. Please note that this timeframe is indicative and may vary based on location and external factors.
  3. Order Processing: Orders are processed during standard business hours. If you place an order during a holiday or weekend, it will be processed on the next business day.

 

Order Management

  1. Minimum Initial Order Value: €200
  2. Bulk Orders: For bulk orders, please contact our sales team to ensure the best service and timely delivery.
  3. Order Tracking: Once your order is dispatched, a tracking number will be provided for your convenience.

 

Returns and Exchanges

  1. Return Policy: We strive to ensure the highest quality in our products. However, if you are not satisfied with your purchase, please contact our customer service team for assistance.
  2. Return Process: To initiate a return, please contact your sales agent. We will guide you through the process and provide necessary information on how to send back the items.
  3. Return Conditions: Items must be returned in their original condition and packaging. Please note that certain items may not be eligible for return, based on their nature.
  4. Refunds: Upon receipt and inspection of the returned items, refunds will be processed accordingly.